Overview - 7-Day Money-Back Guarantee

At KPI Tree Studio, we stand behind our service with confidence. We offer a 7-day money-back guarantee because we want you to feel completely satisfied with your subscription. If our service doesn't meet your expectations, we'll provide a full refund within the first 7 days of your initial subscription purchase.

Eligibility for Refunds

Eligible for Full Refund:

• New subscriptions: First-time subscribers within 7 days of initial purchase
• Upgrade issues: If you experience technical problems preventing you from using upgraded features within 7 days of upgrade
• Billing errors: Duplicate charges or incorrect billing amounts
• Service unavailability: Extended outages (over 48 consecutive hours) affecting core functionality
• Unauthorised charges: Transactions made without your consent or knowledge

Partial Refunds Available For:

• Mid-cycle cancellations: Pro-rated refunds for unused portions of annual subscriptions cancelled after 7 days
• Service disruptions: Credit for periods of significant service interruption
• Feature unavailability: If advertised features are not available as described

Non-Refundable Items

The following items and services are not eligible for refunds:

• Used credits: AI credits, export credits, or any consumable resources that have been used
• Custom development: Any custom features or modifications developed specifically for your account
• After 7 days: Subscriptions that have passed the 7-day money-back guarantee period
• Renewal payments: Automatic renewal charges for existing subscriptions (except in cases of billing errors)
• Third-party services: Any third-party integrations or services purchased through our platform
• Administrative fees: Processing fees, setup fees, or other one-time charges
• Terms violations: Accounts terminated due to violation of our Terms of Service
• Data export services: Fees for bulk data export or migration services

How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

Step 1: Email Our Refund Team

Send an email to refunds@kpitreedesigner.com with the following information:

• Your account email address
• Transaction ID or invoice number
• Date of purchase
• Reason for refund request (optional but helpful for us to improve)
• Any relevant screenshots or documentation

Step 2: Confirmation

You'll receive an automated confirmation email within 1 business day acknowledging your refund request and providing a ticket number for tracking.

Step 3: Review Process

Our team will review your request within 2-3 business days. We may contact you if we need additional information to process your refund.

Step 4: Refund Processing

Once approved, your refund will be processed through the original payment method. You'll receive a confirmation email with details of the refund amount and expected timeline.

Refund Processing Time

Once your refund is approved, processing times vary depending on your payment method:

Important: All refunds are processed through Paddle, our secure payment processor. The exact timing may vary based on your financial institution's policies. We'll provide tracking information when available.

Subscription Cancellations and Prorations

Cancellation Policy

• You can cancel your subscription at any time through your account settings
• Cancellations take effect at the end of your current billing period
• You'll retain access to paid features until your subscription expires
• No partial refunds for monthly subscriptions cancelled mid-cycle (except within 7-day guarantee)

Proration Policy

We offer fair proration in the following scenarios:

• Upgrades: When upgrading your plan, you'll receive credit for the unused portion of your current plan
• Downgrades: Plan downgrades take effect at the next billing cycle to ensure no service disruption
• Annual to Monthly: Switching from annual to monthly billing will be prorated based on unused months
• Plan changes: Mid-cycle plan changes are prorated to ensure you only pay for what you use

Reactivation

If you cancel and later wish to reactivate your subscription, you can do so at any time. However, promotional pricing or grandfathered rates may no longer be available.

Disputed Charges

Before Initiating a Chargeback

We encourage you to contact us directly before disputing a charge with your bank or credit card company. Most issues can be resolved quickly through our support team, avoiding the lengthy chargeback process.

Common Dispute Reasons We Can Help With:

• Unrecognised charges (we can provide detailed transaction information)
• Duplicate billing (immediate refund for verified duplicates)
• Service not received (we'll investigate and resolve promptly)
• Subscription confusion (we'll clarify and adjust as needed)
• Technical issues preventing service use

Chargeback Consequences

If you've already initiated a chargeback, please contact us immediately at disputes@kpitreedesigner.com so we can work toward a resolution.